RR Customer Service: Good, Bad or Ugly?

As a proud owner of a Phantom I've had some excellent interactions with RR's customer service team, particularly regarding bespoke requests. However, trying to book a service appointment on short notice has been a different story, requiring multiple calls and follow-ups.

I recently had the pleasure of dealing with RR's customer service team after a minor issue arose on my Phantom. Their promptness, courtesy and professionalism left me thoroughly impressed - truly world-class service that matches their exceptional vehicles!

I've had the pleasure of dealing with RR customer service on multiple occasions, including when I purchased my Phantom. In every instance, they were courteous, knowledgeable and went above and beyond to ensure I was completely satisfied. One particular incident where I needed a last-minute modification to the interior design was handled with such professionalism that it left me truly impressed. Their dedication to delivering exceptional customer service is a testament to the RR brand's commitment to excellence.

I've had excellent experiences with RR customer service. The staff are knowledgeable, courteous and genuinely passionate about their products. They've gone above and beyond to resolve issues I've raised. A shining example of how customer service should be done.

I recently had an issue with my Phantom's maintenance schedule and was blown away by the prompt and courteous response I received from Rolls-Royce's customer service team. Their representative went above and beyond to resolve the problem, even taking the time to explain the reasoning behind their solution. This level of attentiveness and professionalism is a testament to the company's commitment to delivering exceptional ownership experiences.