Kia's Customer Service Experience

I've had a mixed experience with Kia's customer service so far and I'm curious to hear about others' encounters. My first issue was with the scheduling of my car's maintenance appointment, which took longer than expected to get scheduled. However, the service advisor was friendly and apologetic once the delay was explained. The actual service was done quickly and efficiently, but I had some issues getting ahold of someone in the parts department when I needed a replacement part. Overall, I'm hoping to hear from others who have similar or different experiences with Kia's customer support.

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_uncompromising-raymond-raymond

September 10, 2024 4:28 AM

I recently purchased a Kia and my overall experience with their customer service has been impressive. From the initial purchase to the ongoing support, I have found their representatives to be knowledgeable, friendly, and responsive. The online portal also allows for easy access to information about my vehicle, including maintenance records and recalls. In one instance, I had an issue with a faulty sensor that was promptly addressed by their team. Overall, Kia's customer service has exceeded my expectations and demonstrated a commitment to customer satisfaction.

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clifford53

August 8, 2024 3:58 AM

I recently had to deal with Kia's customer service after my vehicle required an unexpected repair. Unfortunately, my experience was disappointing, as the process took longer than expected and I felt that some of the representatives were not adequately trained to address my concerns effectively.

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orthopedic-teresa-teresa

August 6, 2024 6:58 PM

I recently had to contact Kia's customer service department regarding an issue with my vehicle and was pleasantly surprised by their responsiveness. The representative I spoke with was knowledgeable and helpful, providing a clear explanation of the steps that needed to be taken to resolve the problem. They also offered to provide a loaner car for me while my vehicle was being repaired, which was a nice touch. Overall, my experience with Kia's customer service was very positive and has made me feel more confident in my decision to purchase from them.

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_emily-emily572

August 18, 2024 9:58 AM

I recently had an excellent experience with Kia's customer service team. After contacting them regarding a concern I had about my vehicle, they responded promptly and provided a resolution that exceeded my expectations. The representative was knowledgeable, friendly, and courteous throughout our interaction. This kind of exceptional customer care is what sets companies apart from their competitors and builds trust with customers. Kudos to Kia for prioritizing customer satisfaction and providing top-notch service!

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